1. Introduction
Lokalstream TV (“we”, “us”, “our”) is a digital streaming service owned and operated by Lokalstream (Pty) Ltd, a company registered in South Africa. We are committed to protecting your privacy and ensuring that your personal information is collected and processed lawfully, fairly, and transparently.
This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information in accordance with South Africa’s Protection of Personal Information Act (POPIA), as well as other relevant global data protection laws including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and others.
By using our website https://www.lokalstream.tv (“the Website”) or our services, you consent to the practices described in this Privacy Policy.
2. What Personal Information We Collect
We may collect and process the following types of personal information:
2.1 Information You Provide
- Full name
- Email address
- Contact number
- Physical or billing address
- Payment or financial details (e.g., credit card)
- Account registration details (username, password)
- User-generated content (e.g., comments, messages)
2.2 Information Collected Automatically
- IP address
- Device type and operating system
- Browser type and version
- Geolocation data (if enabled)
- Usage data such as pages visited, time spent, referring URLs
- Cookies and other tracking technologies
3. How We Use Your Information
We process your personal information only when there is a lawful basis to do so, including:
- To provide, personalize, and improve our services
- To create and manage your user account
- To process payments and billing
- To communicate with you (e.g., service updates, promotions, support)
- To comply with legal obligations
- To detect and prevent fraud or unauthorized activity
- With your consent, to send you marketing materials
4. Legal Grounds for Processing (for GDPR Compliance)
We rely on the following legal bases to process your data:
- Consent (e.g., for marketing communications)
- Contractual necessity (to deliver services you’ve requested)
- Legal obligation (e.g., tax and accounting requirements)
- Legitimate interests, provided your rights and freedoms are not infringed
5. Sharing of Personal Information
We do not sell your personal information. We may share it with:
- Authorized service providers (e.g., hosting services, payment processors, analytics providers) under strict data protection agreements
- Regulators, law enforcement, or government agencies where required by law
- Business partners, in case of a merger, acquisition, or restructuring (with notice)
All third-party providers are obligated to protect your information and may only use it for the purpose we have authorized.
6. Cross-Border Data Transfers
Your personal information may be transferred to and stored in countries outside South Africa, including those that may not offer the same level of data protection. In such cases, we ensure appropriate safeguards (e.g., standard contractual clauses) are in place to protect your data.
7. Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct or update your personal information
- Request deletion of your personal information
- Object to or restrict the processing of your data
- Withdraw consent (where applicable)
- Lodge a complaint with a data protection authority
To exercise these rights, contact us at:
If you’re a South African resident, you also have the right to lodge a complaint with the Information Regulator at https://www.inforegulator.org.za
8. Cookies and Tracking Technologies
We use cookies and similar tools to improve user experience, analyze performance, and personalize content. You may opt out or manage cookies through your browser settings or our cookie consent banner.
9. Data Security
We use reasonable and appropriate security measures, including encryption, access controls, and secure data storage, to protect your personal information. However, no system is completely secure and we cannot guarantee absolute data protection.
10. Retention of Data
We retain your personal information only as long as necessary for the purposes it was collected, or as required by law (e.g., financial record keeping).
11. Children’s Privacy
Our services are not directed to children under the age of 13 (or the minimum legal age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take appropriate steps to remove it.
12. Third-Party Links
Our Website may contain links to external websites or platforms. This Privacy Policy does not apply to those websites. Please consult the privacy policies of any third-party services you access.
13. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy regularly to stay informed.
14. Contact Us
If you have any questions or requests regarding this Privacy Policy or how your personal information is handled, please contact us at:
Lokalstream (Pty) Ltd
info@lokalstream.tv
https://www.lokalstream.tv